Terms & Conditions

Effective Date: 1/1/2024

Welcome to Artisanal Gems. By accessing or using our website www.artisanalgems.com, you agree to comply with and be bound by the following terms and conditions. Please review these Terms carefully. If you do not agree to these Terms, you should not use the Site.

1. General

1.1 Acceptance of Terms: By using the Site, you agree to be legally bound by these Terms, which shall take effect immediately on your first use of the Site. If you do not agree to be legally bound by all the following Terms, please do not access and/or use the Site.

1.2 Modification of Terms: We may change these Terms at any time by posting changes online. Please review these Terms regularly to ensure you are aware of any changes made by us. Your continued use of the Site after changes are posted means you agree to be legally bound by these Terms as updated and/or amended.

2. Use of the Site

2.1 Eligibility: To use this Site, you must be at least 18 years old and possess the legal authority to enter into a binding agreement with us.

2.2 License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for your personal, non-commercial use.

2.3 Restrictions: You agree not to:

• • Use the Site for any fraudulent or unlawful purpose.
  • Interfere with or disrupt the operation of the Site or access to it.
  • Transmit any virus or other harmful component to the Site.
  • Use the Site to harvest or collect personal data about other users.

3. Product Descriptions and Pricing

3.1 Accuracy: We strive to ensure that all product descriptions, images, and prices on the Site are accurate. However, we do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.

3.2 Pricing: All prices are listed in Australian Dollar and are subject to change without notice. Prices do not include applicable taxes or shipping charges, which will be calculated at checkout.

4. Orders

4.1 Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at any time for any reason.

4.2 Order Confirmation: Upon placing an order, you will receive an email confirmation. This email does not constitute acceptance of your order but is an acknowledgment that we have received your order.

4.3 Cancellation: If you wish to cancel an order, please contact us immediately at contact@artisanalgems.com. We will do our best to accommodate your request if the order has not yet been processed or shipped.

5. Payments

5.1 Payment Methods: We accept the following payment methods: Visa, Mastercard, American Express, Union pay, JCB.

5.2 Payment Security: All transactions are processed through a secure server and encrypted. Your payment information is not stored on our servers.

5.3 Billing Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site.

6. Shipping

6.1 Domestic Shipping: We offer free standard shipping on all orders within Australia. Orders typically arrive within 12-14 business days.

6.2 International Shipping: We ship worldwide. International shipping fees and delivery times will be calculated at checkout. Customers are responsible for any customs duties or taxes that may apply in their country.

6.3 Order Processing: Orders are processed within 3-5 business days. You will receive a confirmation email with tracking information once your order has shipped.

7. Returns and Exchanges

7.1 30-Day Return Policy: We offer a 30-day return policy on all items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. Items must be in their original condition, unworn, and with all original packaging and certificates.

7.2 How to Return: Contact our customer service team at contact@artisanalgems.com to initiate a return. Pack the item securely and include the original receipt. Ship the item to our Melbourne address.

7.3 Refunds: Refunds will be processed within 7 business days of receiving the returned item. Refunds will be issued to the original payment method. Shipping fees are non-refundable.

8. Warranty and Care

8.1 Warranty: All our diamond jewelry comes with a 1-year warranty against manufacturing defects.

8.2 Care Instructions: To ensure the longevity of your diamond jewelry, avoid exposure to harsh chemicals, extreme temperatures, and physical impact. Clean your jewelry regularly with a soft cloth and store it in a safe place.

9. Privacy Policy

9.1 Information Collection: We collect personal information such as name, email address, shipping address, and payment details when you make a purchase or create an account on our website.

9.2 Use of Information: Your information is used to process transactions, provide customer support, and send updates about your order. We do not share your personal information with third parties except for the purpose of processing your order (e.g., payment processors, shipping companies).

9.3 Data Security: We implement a variety of security measures to maintain the safety of your personal information. All transactions are processed through a secure server and encrypted.

9.4 Cookies: Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect site functionality.

10. Limitation of Liability

10.1 No Liability: Artisanal Gems will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Site or from the purchase or use of any products.

10.2 Maximum Liability: In no event shall our maximum liability exceed the amount paid by you for the product in question.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria for any disputes arising out of or in connection with these Terms or the use of this Site.

12. Contact Us

If you have any questions about these Terms, please contact us at:

• Email: contact@artisanalgems.com
• Phone: + 61 450 333 641
• Address: 8 Watford Ave Cranbourne West VIC 3977

Thank you for shopping with Artisanal Gems.