Return and Refund Policy

Shipping Policy

Domestic Shipping:

• Free Standard Shipping: We offer free standard shipping on all orders within Australia. Orders typically arrive within 12-14 business days.

International Shipping:

• Standard International Shipping: We ship worldwide. International shipping fees and delivery times will be calculated at checkout.
• Customs and Duties: Customers are responsible for any customs duties or taxes that may apply in their country.

Order Processing:

• Orders are processed within 4-5 business days. You will receive a confirmation email with tracking information once your order has shipped.

Return and Exchange Policy

30-Day Return Policy:

• We offer a 30-day return policy on all items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange.
• Items must be in their original condition, unworn, and with all original packaging and certificates.
• Customized & items are non-refundable

How to Return:

• Contact our customer service team at contact@artisanalgems.com to initiate a return.
• Pack the item securely and include the original receipt.
• Ship the item to: 8 Watford Ave Cranbourne West VIC 3977.
• Customers will be responsible for the shipping charges.

Refunds:

Refunds will be processed within 7 business days of receiving the returned item.

Refunds will be issued to the original payment method. Shipping fees are non-refundable.